Wilkes University Help Desk FAQ's

Here you can find answers to your most commonly asked questions

Please send suggestions for additional help topics to helpdesk@wilkes.edu

For further assistance please call 408-HELP (4357) during our regular Help Desk Hours

WIRELESS INTERNET	PRINTING

How do I connect my iPhone/iPod to the wireless Internet?	What do I do if Green Print doesn't start?

How do I connect my Windows 7 computer to the wireless Internet?	How do I transfer funds to someone else's account using Green Print?

How do I connect my Apple computer to the wireless Internet?	Green Print Refund Template

How do I connect my Android device to the wireless internet?	Other Green Print FAQs

EMAIL	How do I print two-sided on a Mac?

How do I connect my iPhone to my Wilkes email?	VPN/FTP

How do I connect my Android phone to my Wilkes Email?	How do I set up the Web VPN?

How do I configure my desktop mail client to connect to my Wilkes email?	How do I use FTP to access the files on my network drives?

NETWORK DRIVES	UTILITIES

How do I map my network drives? - Student	How do I use the Password Reset Tool?

How do I map my network drives? - Faculty/Staff	How do I use print screen on a Mac?

How do I map my network drives? - Mac	Help Desk Tools

VOICE MAIL	GOOGLE EMAIL AND APPS

FAQ sheet for Managing Voicemail linked to Gmail	Learning Center for Gmail and Google Apps